Terms of Service
TODO(Willem): this whole page is a draft for legal review. Fill in every TODO, have it checked, then remove the draft notice and the noindex tag.
1. Who we are
Meterbird is provided by TODO(Willem): legal entity, registered address, company and VAT number. By creating a workspace you agree to these terms on behalf of yourself or the business you represent.
2. The service
Meterbird collects analytics from your apps, checks that they are up, and reads data from services you connect, so you can see deploys, errors, traffic and revenue in one place. Meterbird is in private beta: features change, and some will be removed.
3. Your account
- Keep your sign-in secure. You are responsible for what happens in your workspace, including what members and API keys you add do.
- Workspace owners decide who is a member and what they can do.
- We record sign-ins, the days you use Meterbird (with your IP address and browser) and key account actions, to keep accounts secure and to resolve billing disputes. We keep these records for 24 months; the privacy notice has the details.
4. Plans and payment
- Plans, prices and limits are on the pricing section of our home page. Prices are in US dollars and billed monthly through Stripe.
- Every new workspace starts with 14 days of the Founder plan, no card needed, and then moves to Free unless you pay.
- You can change plan or cancel at any time. TODO(Willem): whether a cancelled plan runs to the end of the paid period (Stripe portal setting), and the refund policy
- Past your monthly event allowance, events are still stored up to twice the allowance and kept for 7 days. Past twice the allowance, new events are counted but not stored. You are never charged extra.
- When a workspace moves to a smaller plan, data older than that plan's history window is deleted at the next nightly trim, apps past the allowance become read-only and monitors past it are paused.
5. Your data
- Data your apps send and data we read from your connected services stay yours. We use them only to provide Meterbird to you, as set out in the Data Processing Agreement.
- You are responsible for telling your visitors about Meterbird and, where the law requires it, for asking their consent. The Security & data boundaries page describes what the tracker stores.
- Do not send passwords, payment card numbers or special category data in event properties, user traits or page paths.
- You can export your data and delete your workspace at any time.
6. Acceptable use
- Only add apps, monitors and connections for sites and accounts you run or are allowed to monitor.
- Do not use Meterbird to attack, overload or probe systems you do not control, to send spam, or to break the law.
- Do not try to reach another workspace's data or get around plan limits. Report security issues as described on the Security page.
We may suspend a workspace that breaks these rules. Unless the risk is urgent, we will tell you first.
7. AI features
AI summaries and Ask are off by default and only an owner can turn them on. Their output is written by a language model, is labelled “may be wrong”, and should be checked before you act on it.
8. Availability
We work to keep Meterbird running, but during the beta we offer no uptime commitment or service credits. TODO(Willem): SLA, if any, once out of beta
9. Liability
TODO(Willem): warranty disclaimer, liability cap (for example fees paid in the last 12 months), exclusions that the law does not allow to be limited, indemnity.
10. Ending the agreement
You can stop using Meterbird and delete your workspace at any time. We can end these terms with TODO(Willem): 30 days' notice, or at once for a serious breach. When a workspace is deleted, its data is removed as described in the Data Processing Agreement.
11. Changes
We will email workspace owners at least TODO(Willem): 30 days before a change to these terms that affects them. Continuing to use Meterbird after that means you accept the change.
12. Law
TODO(Willem): governing law and courts, and how consumer rights apply if an individual signs up.